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DaDesktop

Privacy Policy

NobleProg Ltd., a company registered in England and Wales operating as DaDesktop. Should you have any questions about this policy or our approach to data privacy, email us at dd@nobleprog.co.uk

At DaDesktop, we take the privacy of our users seriously. This document outlines how we gather and use your personal data, along with the steps we take to keep your information protected.

Services

DaDesktop can be delivered from an EU-based NobleProg Data Centre using the following options:

We collect and process personal data only as needed to deliver our services or for the lawful reasons set out in this privacy policy. Bear in mind how we collect and store data varies considerably based on the hosting option you choose.

 

NobleProg hosted public server

This option runs on a NobleProg data centre within the EU (GDPR compliant). It is a shared environment for NobleProg clients, accessible by NobleProg staff.

If you opt for a server outside the EU, the laws of that region may govern data. For UK-based customers, data stays within the UK.

 

NobleProg hosted private server

This setup also uses a NobleProg data centre inside the EU, but as a dedicated server reserved exclusively for one organisation—no other entity shares the hardware.

If you opt for a server outside the EU, the laws of that region may govern data.

 

 

On premise server

The server sits on the organisation’s own site. The software is installed there, and all data remains under the organisation’s complete control. 

 

Data categories

Below are the types of data we may collect:

User account / personal data

 

Shared server

Private server

On-premise server

 

  • Access to DaDesktop calls for account registration.
  • By creating an account, you supply us with personal details like your name, email address, username, and password.
  • This information is essential to grant you access and uphold security.
  • We may use your details to send you account-related communications.
  • Your account data is kept while your account remains active.
  • You are free to close your account anytime; upon cancellation, your data is deleted.

 

 

  • Clients can either handle user management on their own or ask NobleProg to do it.
  • Encryption can be applied to the server to block NobleProg from accessing any data.

 

  • No data is gathered or retained.
  • NobleProg has no access whatsoever.

 

Training Room Data (including cloud desktop activity and chat function)

 

Shared server

Private server

On-premise server

 

  • Any actions inside the Training Room can be observed by the instructor, training coordinators, and our technical support team.
  • This oversight lets us allocate data resources appropriately, assist with issues, track course progress for instructors and management, and enforce our Terms of Service.
  • Our terms forbid any personal activities—such as accessing social media, conducting financial transactions, or performing private web searches.
  • Once the course is marked as completed, the data is erased.

 

 

  • All collected and stored data is managed by the client.

 

 

  • NobleProg has no access.

 

Video / Audio Data

 

Shared server

Private server

On-premise server

 

  • DaDesktop may include a built-in audio/video capability.
  • This feature runs on NobleProg's own infrastructure, not third-party software.
  • For troubleshooting, Course Desktops—including Fresh-start, Trainer, and Participants—can be recorded, but no audio is captured. These recordings are automatically deleted 14 days after the course ends, accessible only to NobleProg administrators with SuperAdmin privileges.

 

  • All collected and stored data is managed by the client.
  • If needed, Course Desktops and recordings may be captured for troubleshooting and other purposes (similar to Shared Server). The client bears the responsibility, and due to automatic purging, they are removed after 14 days.

 

  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

 

Shared server

Private server

On-premise server

 

  • Clients can opt to record the course desktop.
  • When recording is used, NobleProg stores the video and it may be monitored. The account owner decides when to delete it.
  • Cancelling the account erases all associated recordings.

 

 

  • Clients can opt to record the course desktop.
  • Any data gathered or stored remains under the client's control.

 

  • NobleProg has no access.

 

Technical Support

When reaching out for technical help, you'll need to share certain personal details—such as your name, employer, email, phone number, time zone, and reason for support. This information helps us resolve your query and better understand the challenges our users face. All support is handled internally by NobleProg.

 

Contact Us

To exercise any of your data rights, send a written request to dd@nobleprog.co.uk.

Changes to this policy

This policy may be revised occasionally, with the latest version posted on our website. We recommend reviewing this page from time to time so you stay informed of any updates and can easily spot notable changes.

Please refer to https://www.dadesktop.com/doc/terms-of-use-dadesktop-public-cloud